Your Complete Satisfaction is Our Highest Priority If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please email customerservice@stickyseat.com for a Return Authorization # (RA#) Please mail your package, Noting the RA# on the package in a prepaid, insured, traceable method to the address below. Equestrienne c/o Anderson 24 Moody Court San Rafael, CA 94801 415-595-9042 tel 415-460-1228 fax